Cookie Policy

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They help websites function, remember preferences, keep users signed in, improve performance, and understand how visitors use a site.

2. How we use cookies

We may use cookies and similar technologies for the following purposes:

• Strictly necessary cookies to operate the website and portal, including login sessions, security protections and essential navigation.
• Functionality cookies to remember preferences and improve usability.
• Performance and analytics cookies to understand traffic, usage patterns, visitor journeys and service improvements.
• Advertising and measurement cookies to understand campaign performance and the effectiveness of our marketing.
• Security-related technologies to help detect abuse, protect accounts and maintain platform integrity.

3. Types of cookies we may use

• Session cookies, which expire when you close your browser.
• Persistent cookies, which stay on your device for a longer period or until deleted.
• First-party cookies, set by us.
• Third-party cookies, set by carefully selected providers such as analytics, payment or infrastructure partners.

4. Essential platform cookies

Some cookies are required for the website and support portal to work correctly. These may be used to maintain secure sessions, remember authentication state, process forms, prevent fraud, manage load balancing, or support other core site functions. Because these cookies are necessary for the service to operate, they usually cannot be turned off through our site.

5. Analytics, behavioural insights and marketing measurement

We use optional analytics and measurement technologies only after the relevant cookie consent has been given through our banner, where consent is legally required. These tools help us understand website usage, improve performance, and measure the effectiveness of our marketing.

• Google Analytics helps us measure traffic, page engagement, device/browser trends and general website performance.
• Meta Pixel helps us understand activity on the website associated with Meta advertising and campaign performance.
• Microsoft Clarity helps us understand user behaviour on the website through behavioural analytics such as clicks, scrolls and session interactions.

6. Third-party services

Third-party services integrated into our website or platform, such as Stripe, analytics providers, behavioural analytics tools, advertising measurement partners, content delivery services or infrastructure partners, may place or access cookies and similar technologies. Their use of those technologies is governed by their own privacy and cookie notices.

7. Managing cookies

You can usually control or delete cookies through your browser settings. Most browsers allow you to block certain cookies, remove stored cookies, or receive alerts before cookies are placed. You can also use our cookie consent banner to accept optional cookies or continue with essential cookies only. Please note that blocking essential cookies may affect website and portal functionality, including login, support requests, forms and account access.

8. Do Not Track

Some browsers offer a Do Not Track setting. Because there is no universally accepted standard for responding to these signals, our website may not respond differently to them unless and until a recognised legal or technical standard is adopted.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, our website, or the services we use. The latest version will always be available on this page.